Dragonara Gaming Ltd, located in Malta, is currently seeking a full-time Surveillance Operator to join their team.
Job Role:
As a Surveillance Officer, your primary responsibility will be to perform surveillance duties to ensure compliance with laws, in-house gaming policies, and procedures. You will use complex electronic and video equipment to monitor the gaming floor while maintaining exceptional guest relations. In this role, you will report to the Surveillance Shift Manager.
Essential Functions:
- Observe, monitor, and record all activities in the casino area using video and audio technologies. Maintain written records of observations.
- Document events in table games, slots, cages, count rooms, and bar areas.
- Possess a working knowledge of credit procedures, cash transaction reports, company procedures, and regulatory regulations.
- Perform duties in accordance with company standards and gaming regulations.
- Assist in coordinating and resolving emergency situations.
- Promptly report irregularities and deviations from procedures to management.
- Demonstrate commitment to responsible gaming and alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Use PC applications such as Microsoft or reporting software to document suspicious activity.
- Fulfill any other related and compatible duties as assigned.
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Education and/or Experience Requirements:
Typically, the necessary knowledge and abilities are acquired through completion of a high school education. Additionally, a minimum of one (1) or more years of experience in a security-related field and gaming-related positions (Cage, Slot, Table Games, or Audit) is preferred. Strong analytical, observational, organizational, interpersonal, and communication skills are required. Previous experience in casino surveillance or related surveillance roles is an asset.
Additional Requirements (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all necessary licenses/certifications.
- Successful completion of a background check is mandatory.
- Must pass a drug screening.
- Must be at least twenty-one (21) years old.
- Must be available to work holidays, weekends, and flexible shifts.
- Prior experience in the gaming industry is desirable.
Knowledge of:
- Casino table games.
- Computer applications.
- Writing reports related to surveillance.
- Surveillance cameras and audio equipment used for 24/7 monitoring of the facility.
Other Requirements:
- Proficiency in speaking, reading, and writing in English.
- Ability to work overtime and change shifts on short notice.
- Strong teamwork and interpersonal skills.
- Maintain a clean, well-groomed, and professional appearance.
- Attendance and punctuality are essential functions of the position.
About Dragonara Gaming Ltd:
Dragonara Casino, owned and operated by Dragonara Gaming Limited, is the leading casino in Malta. Established in 1964, the Dragonara Casino is located within the magnificent Dragonara Palace and offers a unique gaming and entertainment experience 24/7. Situated in the St. Julian’s area, the casino features 300 slot machines, 15 live tables, a premier poker room with a view of St. George’s Bay, a VIP Lounge for private high-roller gaming, a Sports Lounge, and one of Malta’s top-rated restaurants. Since assuming operations in 2010, Dragonara Gaming Limited has invested over €25 million in the property. In 2016, the casino underwent a significant upgrade project, elevating it to become one of the most prestigious and pristine gaming destinations in the Mediterranean.
What is the job role for the Surveillance Officer position at Dragonara Gaming Ltd in Malta?
The job role for the Surveillance Officer position at Dragonara Gaming Ltd in Malta is to perform surveillance duties to ensure compliance with laws, in-house gaming policies, and procedures while promoting outstanding guest relations.
Who does the Surveillance Officer report to?
The Surveillance Officer reports to the Surveillance Shift Manager.
What are the essential functions of the Surveillance Officer role?
The essential functions of the Surveillance Officer role include observing, monitoring, and recording all activity in the casino area using video and audio technologies, documenting events in various areas of the casino, having a working knowledge of credit procedures and cash transaction reports, performing duties in compliance with company standards and gaming regulations, assisting in coordinating and resolving emergency situations, promptly reporting irregularities to management, demonstrating a commitment to responsible gaming and alcohol service, documenting suspicious activity using PC applications, and performing other related and compatible duties as assigned.
What are the education and/or experience requirements for the Surveillance Officer position?
The education and/or experience requirements for the Surveillance Officer position typically include a high school education, a minimum of one (1) or more years of experience in a security-related field, and gaming-related positions (Cage, Slot, Table Games, or Audit) preferred. Strong analytical, observational, organizational, interpersonal, and communication skills are necessary. Previous experience in casino surveillance or related surveillance roles is considered an asset.
Are there any additional requirements for the Surveillance Officer position?
Yes, there are additional requirements for the Surveillance Officer position. These include obtaining and maintaining all necessary licenses/certifications, successfully passing a background check and drug screening, being at least twenty-one (21) years old, being available to work holidays, weekends, and flexible shifts, and having prior experience in the gaming industry.
What knowledge is required for the Surveillance Officer position?
The Surveillance Officer is expected to have knowledge of casino table games, computer applications, writing reports pertaining to surveillance, and surveillance cameras and audio equipment used for monitoring the premises on a 24/7 basis.
What are some other requirements for the Surveillance Officer position?
Some other requirements for the Surveillance Officer position include proficiency in speaking, reading, and writing in English, ability to work overtime and change shifts on short notice, ability to get along with co-workers and work in a team environment, maintaining a clean, well-groomed, and professional appearance, and understanding that attendance and punctuality are essential functions of the position.
Can you provide some information about Dragonara Gaming Ltd and Dragonara Casino?
Dragonara Gaming Ltd owns and operates Dragonara Casino, which is the number one casino in Malta. Dragonara Casino has been in operation since 1964 and is located within the majestic Dragonara Palace. It offers a unique gaming and entertainment experience 24 hours a day, 7 days a week. The casino features 300 slot machines, 15 live tables, a premier poker room with a view of St. George’s Bay, a VIP Lounge for high-roller private gaming, a Sports Lounge, and a top-rated restaurant. Dragonara Gaming Limited took over the operation of Dragonara Casino in 2010 and has since invested over €25 million in the property. The casino recently underwent a major investment upgrade project in 2016, establishing itself as one of the most prestigious and pristine gaming properties in the Mediterranean.
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