Al Nahiya Group is a well-established company founded in 1981 in Abu Dhabi, UAE. The company holds licenses in Manpower, Company Representation, Administration Consultancy, and Training. Al Nahiya Group specializes in recruiting and employing Nationals and Expatriates across various disciplines for the Onshore and Offshore Oil & Gas sectors. With a solid reputation and a commitment to excellence, Al Nahiya Group offers a dynamic and prestigious career growth and development environment.
Also read: Accountant job openings in IIQAF Group in Dubai
Job Description:
As a VIP Supervisor, you will be responsible for ensuring that VIP guests receive personalized and exceptional service throughout their visit. You will manage and train VIP staff, coordinate with various departments, address guest complaints, and ensure the highest standards of service excellence.
Responsibilities:
- Guest Relations: Welcome VIP guests and ensure they receive personalized and exceptional service throughout their visit.
- Team Management: Supervise and train VIP staff, ensuring they adhere to company standards and provide high-quality service.
- Coordination: Work closely with other departments (e.g., concierge, housekeeping, food and beverage) to fulfill VIP guests’ needs and requests.
- Issue Resolution: Address and resolve any complaints or issues from VIP guests promptly and efficiently.
- Service Excellence: Maintain a thorough understanding of VIP preferences and tailor services to meet their specific needs.
- Event Coordination: Assist in planning and executing VIP events, ensuring a seamless and memorable experience for guests.
- Reporting: Prepare and present reports on VIP activities, guest feedback, and service improvements to management.
- Budget Management: Monitor and manage the budget for VIP services, ensuring cost-effective operations.
- Standards Compliance: Ensure all VIP services comply with company policies, procedures, and quality standards.
Qualifications and Requirements:
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum of 3-5 years of experience in a supervisory role within the hospitality or luxury service industry.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Leadership and team management skills.
- Problem-solving and conflict resolution skills.
- Attention to detail and a commitment to excellence.
- Knowledge: Familiarity with VIP service protocols and standards.
- Other: Ability to work flexible hours, including weekends and holidays as needed.
If you are passionate about safety and meet the qualifications listed above, we encourage you to apply for this exciting opportunity. For more information about this job, contact us.
