Cargo Operations Manager in Dubai, dnata Cargo

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. dnata Cargo provides premium cargo handling services for both passenger belly cargo and freighter cargo. With a commitment to continuous improvement, dnata focuses on operational efficiency, safety, and service excellence while fostering a culture of innovation.

dnata is currently seeking candidates for the Cargo Operations Manager position. Consider applying if you’re looking for a fulfilling career in a dynamic and prestigious environment! Seats are limited, so take advantage of this!

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Cargo Operations Manager Responsibilities:

• Manage dnata cargo operations (Air and Land) at Dubai International Airport and Al Maktoum International Airport, ensuring all cargo is handled safely and securely.
• Prepare and recommend handling budgets, including workforce, equipment, and expenditure, and monitor financial performance versus the budget.
• Develop and maintain high standards of customer service to clients, ensuring efficient delivery of all products in compliance with regulatory and industry standards.
• Design, implement, and improve Management Information Systems (MIS) to measure and report operational efficiency levels periodically.
• Plan, develop, and implement Business Continuity Plans (BCPs) to manage any eventualities and disruptions.
• Collaborate with Customs, Dubai Police, Dubai Airports, Governmental Authorities, and other stakeholders to investigate and resolve customer complaints and operational deficiencies.
• Lead service and efficiency improvement programs to achieve Dnata cargo performance objectives.
• Lead and implement quality systems initiatives to achieve the division’s quality deployment objectives.
• Manage effective achievement of departmental objectives by setting individual objectives, managing performance, and developing and motivating staff.

Qualifications and Requirements:

• Bachelor’s degree in a relevant discipline.
• Minimum 8-10 years of leadership experience in ground handling operations/airline in the air cargo industry.
• In-depth knowledge of all aspects of air cargo business and valuable cargo handling.
• Thorough understanding of GHA operations, customs, police, airline authority regulations, and cargo clearance activities.
• Good understanding of dangerous goods handling procedures.

Preferred Experience:

• Experience within the Courier, Mail, or E-commerce industry.
• Knowledge in all areas of Cargo Operations as well as exposure to areas of Airport operations like Baggage, Logistics, and Turnaround.

Apply now to join a prestigious company and advance your career! Seats are filling quickly!