NH Hotels & Resorts is a global leader in upscale and midscale hospitality, well-known for its exceptional service and guest experiences. With a strong presence across Europe and the Americas and expansion into Greater China, the brand continues to grow while keeping its identity fresh, functional, and down-to-earth.
Country: Netherland
Job Description
NH Den Haag is currently hiring a Front Office Desk Manager to join the team. As the first point of contact for international guests, you will ensure smooth check-ins and check-outs while supporting your colleagues and maintaining excellent guest relations. This role offers variety, responsibility, and the opportunity to grow within an international hotel group.
Responsibilities:
- Manage front office operations and support team members during shifts.
- Oversee guest arrivals, departures, and ensure smooth daily operations.
- Communicate effectively with other departments to coordinate guest needs.
- Attend meetings and manage emails, phone calls, and operational checklists.
- Provide excellent customer service with a professional and welcoming attitude.
- Ensure proper handover between shifts.
Qualifications and Requirements:
- Prior experience as a receptionist; leadership experience as Desk Manager/Shift Leader/Supervisor is an advantage.
- Strong organizational and communication skills.
- Fluency in Dutch and English; additional languages are a plus.
- Knowledge of computer systems and hotel operations preferred.
- A team player who enjoys guest interaction and variety in work schedules.
Salary & Benefits
- Competitive salary starting from Horeca CLA scale 6, based on experience.
- End-of-year bonus (up to 100% of monthly gross salary).
- Refer-a-friend bonus (€500).
- Employee hotel rates starting from €36 worldwide, 30% discount in F&B outlets, and up to 25% discount for Friends & Family.
- Free training and development opportunities through the company’s University.
- Team building events, staff trips, and holiday parties.
- Various retail discounts.
- Growth opportunities within Minor Hotels worldwide.
If you’re a natural host with a passion for hospitality and leadership, this is your chance to take the next step in your career. Apply today and become part of NH Den Haag’s welcoming team. For more information about this job, contact us.