Waldorf Astoria Hotels & Resorts, a luxury brand under the Hilton portfolio, is renowned worldwide for its timeless elegance, refined service, and iconic hospitality heritage.
Located in the heart of Dubai’s prestigious International Financial Centre (DIFC), Waldorf Astoria DIFC offers a unique blend of modern sophistication and classic luxury. With panoramic skyline views, award-winning restaurants, world-class wellness facilities, and bespoke guest experiences, the hotel caters to business leaders, discerning travellers, and luxury seekers alike.
Job Description
Waldorf Astoria DIFC is seeking a poised and passionate Front Desk Receptionist to join its Guest Services team. As the first point of contact for our distinguished guests, you’ll be responsible for creating memorable arrival and departure experiences while managing a wide range of guest requests and front office operations.
Responsibilities:
- Greet guests with warmth and professionalism, handling check-in and check-out processes smoothly.
- •Manage group arrivals and ensure seamless coordination of guest preferences.
- •Address guest inquiries, complaints, and special requests efficiently and courteously.
- •Stay informed about hotel services, pricing, VIP arrivals, and promotional offerings.
- •Maximize guest satisfaction through upselling services and amenities.
- •Handle incoming communications via phone, email, and reservation systems.
Qualifications and Requirements:
- Experience in Front Office or Concierge roles within a luxury hotel setting.
- •A calm, efficient, and detail-oriented approach under pressure.
- •Exceptional personal presentation and verbal communication skills.
- •A genuine passion for guest service and creating exceptional experiences.
- •Proficiency with computer systems; OnQ experience is a strong advantage.
- •A professional, service-first attitude and a collaborative mindset.
Salary & Benefits
Competitive salary package aligned with industry standards. Additional benefits include performance incentives, training and development opportunities.
Job Apply
If you are dedicated to advancing your career, we encourage you to apply and join the team at Waldorf Astoria Hotels & Resorts. For more information about this job, contact us.