Singapore Airlines (SIA) is a globally recognized leader in the aviation industry, known for its world-class service, innovation, and commitment to excellence. As the national carrier of Singapore and a member of the Star Alliance, SIA has consistently been ranked among the best airlines in the world. With a strong emphasis on customer satisfaction and operational efficiency, SIA takes pride in delivering seamless travel and cargo services. The cargo division plays a crucial role in global logistics, ensuring efficient and reliable transportation of goods across international markets.
Are you passionate about customer service and logistics? As a Cargo – Customer Service Officer at Singapore Airlines, you will play a vital role in ensuring smooth cargo operations and delivering exceptional service to clients. This role offers an exciting opportunity to work in a dynamic and fast-paced environment, handling cargo shipments and collaborating with various stakeholders to optimize logistics processes.
Responsibilities
As a Cargo – Customer Service Officer with Singapore Airlines, your key responsibilities will include:
- Managing cargo bookings, reservations, and documentation to ensure accuracy and efficiency.
- Assisting customers with inquiries related to cargo shipments, rates, and tracking.
- Coordinating with ground handling agents, freight forwarders, and internal teams to facilitate smooth cargo movement.
- Ensuring compliance with international air cargo regulations and company policies.
- Handling service disruptions, delays, and customer concerns in a professional and timely manner.
- Preparing reports and maintaining records related to cargo operations.
- Supporting sales and business development teams by providing cargo service insights and customer feedback.
Qualifications and Requirements
To apply for the Cargo – Customer Service Officer position at Singapore Airlines, you should have:
- A diploma or degree in Logistics, Business, Aviation Management, or a related field.
- Prior experience in air cargo operations or customer service (preferred but not mandatory).
- Strong communication and interpersonal skills to interact effectively with customers and stakeholders.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office and cargo management systems.
- The ability to work under pressure in a fast-paced environment.
- A customer-centric mindset with a passion for delivering high-quality service.
Salary & Benefits
- Salary Range: Estimated SGD 2,500 – 3,750 per month.
- Comprehensive medical and dental benefits.
- Career development and training opportunities.
- Employee travel privileges and discounted flights.
- A dynamic and supportive work culture with opportunities for growth.
If you are a dedicated looking to advance your career, we encourage you to apply and join the team at Singapore Airlines. For more information about this job, contact us.